FREQUENTLY ASKED QUESTIONS

 

Where will the festival take place?
The festival takes place at Zrce Beach near Novalja on Pag Island in Croatia.

When does Spring Break Island take place?
Spring Break Island takes place from 26th till 29th of May 2016.

Is it possible to change/add people on an already existing booking?
Of course that’s no problem however there is an administrative fee of 12€ to be paid.

When are we going to announce the whole line up?
There’s no dedicated schedule for the release of the line up but be assured you will get info as soon as possible. 

It is possible to make payments with installments?
Yes.

Do full payments need to be made prior to the festival?
Yes, but you can choose installments payment. With this option, the price can be split into several payments.
Payment dynamics if booked until 01.04.2016:
40% (deposit) due at the time of making a reservation
60% due 02.05.2016
Failure to pay in full by these due times may result in the cancellation of booking followed by a penalty. For bookings made after 01.04.2016 full payment is required. 

Where can the location of the booked accommodation be seen?
All of the accommodation is located in Novalja within walking distance to the bus stations that gets you to the festival venue. The distance between Novalja city center and the venue is about 2 km.  If you need the exact address please don’t hesitate to contact us on info@springbreak-island.com

Is the apartment/room difficult to find? What is the address?
All information regarding the accommodation you will get at the check in point in Novalja (which is in short distance to most of the accommodation) on your date of arrival.

What time can the accommodation be accessed?
Check-in is available on the date of arrival between 1 pm and 7 pm.

What are the arrangements for late arrival or after 7pm on the date of arrival?
If you intend to arrive after check-in hours and require a late check-in, please send us an e-mail (info@springbreak-island.com). Please note that no check in will take place after 7 pm unless the requirement has been previously notified.

What time must the accommodation be checked out?
Check-out on the date of your departure is by 10 am.

Are sheets and towels required?
Sheets are provided in all accommodation options (apartments and rooms), but we advise you to bring some extra towels, although they usually are provided.

Why do we pay a deposit? And how much?
The deposit is an insurance against possible disappearance, damage to or destruction of your apartment or property. The security deposit is either returned to you or retained by us as a compensation for possible damage. All deposits are payable to your landlord. The deposit is between 30 € – 50 € or 230 kn – 380 kn.

How will the documentation regarding my booking (receipt) be delivered?
Documents are sent to your e-mail automatically when your payment is complete. Additional information regarding your arrival/booking will be sent to your e-mail one week before your arrival. If you have any further questions you can contact us on info@springbreak-island.com

What if the airport transfer timetable doesn’t suit the flight arrival time?
Please visit the tab »Travel« to find out information about airport transfers. We try our best to include majority of incoming flights. If nothing seems to be available for your particular flight please send an e-mail with your flight times and airport location to info@springbreak-island.com we will try to find a solution that will suite your needs.

What is festival shuttle?
Festival venue is located at Zrće beach, where no accommodation is available. So we have organized easy and reliable way to stay connected to Novalja. There are numerous bus stations all over the Novalja and are located just steps away from your accommodation. A 24/7 service throughout the festival so no matter what time of day the transport will be available.

Can a festival shuttle be provided for any village on the island of Pag?
We provide festival shuttle transfers for all accommodation booked through our website, regardless of village. All our accommodation is within walking distance of the festival shuttle stations.

Where can the terms and conditions for the chosen service be found?
To see terms and conditions please visit tab »Terms & conditions«.

Where can the cancellation policy be found?
To see cancellation policy please see terms and conditions: Amendment and cancellation of booking by the passenger

What is the tourist tax?
Registration and the payment of the tourist tax for domestic and foreign guests is mandatory according to the Tourist Tax Act and the Movement And Stay Of Foreign Persons Act. The client is obliged to pay the tourist tax together with the accommodation. The daily tourist tax is 1,00 € unless stated otherwise.

What travel documents are required for entry into Croatia?
For all entry document-related issues, please visit www.mvpei.hr.

Where can money be exchanged?
At exchange offices and banks. There are plenty of them around the island.

Can payment in bars restaurants be made in Euros in Croatia?
The official and only legal currency in Croatia is Kuna.. There are cashpoints located across Pag to draw Kunas from, but please bring enough in advance to cover the majority of your stay as these can be very busy/run out of funds during the festival period due to the amount of people using them

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